How to Connect WhatsApp and WhatsApp Business

WhatsApp integration allows you to receive and manage WhatsApp chats via Flowlu. As with other integrations with messengers, you can automatically create CRM opportunities related to each chat and quickly access all CRM details via the chat sidebar.

Creating a Wazzup Account and Linking it to WhatsApp

To set up the WhatsApp integration, you need to create a Wazzup account first. To create the Wazzup account, you need to fill out the email address and phone number.

Wazzup is the integration service for connecting CRM systems and messengers.

Sign up to Wazzup using this link and get a $10 deposit on your account.

Once the account is created, go to the Channels tab on your dashboard.

Сlick WhatsApp or WhatsApp Business.

Follow the step-by-step guide to connect WhatsApp.

Note that if you're connecting WhatsApp Business, you'll also need to go through Facebook (Meta Business) verification.

Once the connection is set, you'll see your phone number in the list of channels.

When creating a Wazzup account, you receive a 3-day free trial. Since the 3-day trial period is over, you'll need to purchase one of Wazzup subscription plans to keep using the WhatsApp integration.

Now, you need to connect WhatsApp to your Flowlu CRM module. To do that, go to the Integration with CRM tab and click Flowlu. 

You'll see the following window:

First, you'll need to paste the unique link that you'll receive by following the next step.

Connecting Flowlu to Wazzup

To receive the unique connection link, go to the Interactions module in Flowlu and click the Connect button. 

Then, pick the WhatsApp option and copy the link.

Paste the link to Wazzup, give permissions to access Flowlu, and click the Add button.

Integration is ready to work! After setting the connection, you can change the settings of this integration in your Flowlu account. For example, set the manager's queue or pick the CRM pipeline to which all chats will be taken as new sales opportunities.