Flowlu’s CEO Featured in a GoodFirms Interview Series
“Our goal is to create a highly customizable, feature-rich, AI-powered advanced Flowlu in 10 years to serve as the most helpful, seamless, effective, and the best-in-class CRM software for businesses”, says Maxim Kamyshev.
Maxim Kamyshev, the Co-Founder and CEO of Flowlu, shares in his interview with GoodFirms how they created this versatile CRM software to fulfill the extensive needs of small and medium businesses with its innovative design and ever-evolving functionality.
Flowlu is an all-inclusive cloud-based customer relationship management (CRM) software designed to help businesses gain total control over the end-to-end journey of their customers and build efficient sales processes on a unified platform.
Flowlu furnishes a broad range of tools, including online lead management, CRM with email integration, project & task management, sales process automation, sales funnels & reports, event scheduling & follow-up management, Kanban boards, collaboration tools, invoices, real-time notifications, knowledge management, and a lot more. Overall, the software helps businesses save time, improve productivity, enhance customer satisfaction, and boost profits.
The company offers a free version of the software and multiple subscription-based paid plans with very reasonable pricing for the versatile features the software provides.
GoodFirms interviewed and discussed the detailed offerings of Flowlu software directly with Maxim Kamyshev, the Co-Founder and CEO of Flowlu, to learn more about the software. Maxim’s role involves managing Flowlu’s vital operations, including product development, structure, strategy, long-term goals, risks, and profitability.
Best-In-Class CRM Software
Initiating the interview, Maxim describes Flowlu as an online business management platform that takes care of clients, projects, CRM, team collaboration, and more for small and medium-sized businesses (SMBs). This cloud-based software helps teams around the globe manage their entire company in one unified place.
Maxim adds that Flowlu is a perfect fit for entrepreneurs and SMBs who want to consolidate their business processes in one place. It is handy and beneficial for a wide range of industries, for example, marketing agencies and sales departments that leverage Flowlu for collaborative work and client communication management. Besides, consulting and legal firms utilize Flowlu for project planning, customer relationship management, time tracking, and invoicing. Construction companies leverage it for project management, budgeting, and profitability tracking. Software developers and IT teams manage tasks and requirements, track time & bugs, collaborate with the team, and invoice their customers with Flowlu.
When questioned about what motivated the company to create Flowlu, Maxim explains that he and his co-founder struggled to find a project management software that could meet all their business requirements in one single spot and fit in the budget. The solutions they explored were either too basic or cluttered for their needs. It motivated them to build their own project management tool from scratch, and Flowlu was born. Gradually, they realized that a project tracking tool is ineffective without proper finance and customer management, invoicing, and team communication. Thus, Flowlu evolved from a PM platform into an all-in-one collaborative tool that can amazingly address the needs of most small and medium-sized teams.
Unique Features
Maxim clarifies that Flowlu provides a real-time, 360-degree overview of the company’s daily performance, empowering the clients with solid project management tools like budgeting, time tracking, invoicing, and more. Additionally, he adds that Flowlu offers multiple views for tasks, including GTD to-do list, Kanban board, calendar, and Gantt chart.
The software allows businesses to create a personal digital assistant to guide their teams at each deal stage. It also incorporates a client portal to seamlessly collaborate with external users and keep everyone in the loop. Another prominent feature is custom fields and lists to record important information specific to the business. Overall, the software acts as an all-inclusive business operating software to efficiently handle projects, tasks, finances, and customer management.
Furthermore, Flowlu differs from other alternatives and offers a value addition by providing an all-in-one platform to help SMBs save time and money and replace multiple subscriptions with just one, says Maxim.
Customer Satisfaction and Retention
Going forward with this interview, Maxim reveals that they compute the customer satisfaction for their software using net promoter score (NPS) tools and reviews. Flowlu’s average customer satisfaction rate is 4.9/5 based on hundreds of verified reviews on the top review platforms, including GoodFirms.
Talking about customer retention, Maxim reiterates that Flowlu is a subscription-based software, and most of their customers are repetitive. The company also leverages a roadmap and suggestion hub to make the product development more straightforward and transparent.
Dedicated Customer Support
Flowlu platform provides online support via a chat widget in users’ accounts with a dedicated email address. They send automated onboarding emails and offer on-demand demos to help the customers. Moreover, the company conducts webinars and facilitates a knowledge base with step-by-step guides and how-to videos. Maxim also informs that they have recently introduced a built-in onboarding module in Flowlu, similar to a comprehensive checklist, to help users get acquainted with the platform.
Flowlu – The Best CRM Software
Flowlu has emerged as a market leader in customer relationship management software. With its broad features, diligent customer support, reasonable pricing, and continuous evolution/development, GoodFirms researchers have identified Flowlu as one of the best CRM software.
To know more about Flowlu and its offerings, one can also go through the detailed interview published at GoodFirms.
About GoodFirms
GoodFirms is a Washington DC-based research and review platform for software and services. GoodFirms empowers companies to choose the best software from its curated list of industry-leading software in various categories to enhance profits and grow beyond imagination. It performs extensive research and analysis to evaluate and rank the listed software on critical parameters like features, uniqueness, ratings, and verified user reviews. This diligently curated ranking highlights the top performers for every software category and boosts the buying credibility of the software.
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