Camp Cosmos runs summer camps in Singapore for schools and tour agencies. It’s a business built on logistics, people, and timing. Their core team consists of three full-time employees backed by a group of rotating contract staff.
The setup may be small, but the moving parts aren’t. Sales needs to stay sharp. Operations needs to know what’s happening. And with a business that’s still young—just a year and a half in—every minute counts.
So, how do you manage all of that without burning out or missing follow-ups?
The Tool That Wasn’t Working
Before Flowlu, Camp Cosmos tried Agiled. On paper, it checked boxes. But in practice? Not so much.
“It was a struggle,” says Darren Chan, Managing Director of Camp Cosmos. “The integrations weren’t flexible enough. The features felt boxed in.”
Webhook automation was a headache. The CRM was clunky. Instead of helping, the system kept slowing things down. The team found themselves forcing workflows to fit into tools that didn’t match how they actually worked. They weren’t just managing the business—they were managing the software too.
And that’s a problem.
What They Really Needed
They weren’t chasing fancy extras. They just wanted something practical. Something that actually helped.
What mattered most:
Easy automation setup
A CRM that didn’t feel like an extra job
A way to keep email, tasks, and client conversations all in one place
The sales team needed better tracking. Ops needed fewer back-and-forths. And leadership wanted a bird’s-eye view without twenty tabs open.
Why They Chose Flowlu
Once they came across Flowlu, they took a closer look. And this time, it felt different.
The features and potential integrations are endless. And with email management on the platform, our teams don’t have to keep switching tabs—they can handle everything in one place.
Darren ChanManaging Director of Camp Cosmos
That might sound like a small thing. But when your team is constantly toggling between sales, logistics, and admin? That friction adds up fast.
Getting Started: Not Instant, But Worth It
Setup took about a month. The UI was straightforward, but building the right automations took some trial and error. Still, it paid off.
Once the system was live, the team started seeing changes immediately. Sales ran smoother. Follow-ups were consistent. Operations had full visibility without chasing updates.
Their CRM stopped being a static database—it became the central workspace.
Use automation and CRM. That’s what really boosts productivity.
Darren ChanManaging Director of Camp Cosmos
The Flowlu Features That Made a Difference
Sales Pipelines & Contacts
With Flowlu, the team can visualize every lead and deal in progress. Each client has a profile. Each pipeline stage is clearly laid out. The sales team knows who they’ve contacted, who’s waiting, and what comes next—without a flurry of reminder emails.
Invoicing
Before Flowlu, invoicing was a separate task living in another tool. Now it’s built into the same system where opportunities are tracked. Creating and sending invoices takes minutes, not hours. And everything links back to the client record, so nothing gets missed.
Workflow Automation
The team set up automations to cut down on repeat admin. For example, when an opportunity reaches a certain stage, Flowlu automatically assigns follow-up tasks or sends internal alerts. That frees the team to focus on clients—not clicking buttons. Automating lead follow-ups has made the process much smoother—it ensures every opportunity is tracked and allows the team to respond without delay.
Flowlu really helped us manage our lead management and client follow-ups. Utilizing the automation webhooks with our leads and directly porting them into the CRM, or having our sales team follow up immediately, has been a blessing. This area has seen a huge improvement in our workflow.
Darren ChanManaging Director of Camp Cosmos
Task Tracking
There’s a clear line between what’s been done and what still needs attention. Everyone sees their tasks, deadlines, and progress. It’s helped operations stay aligned with sales and avoid duplicate work.
Let’s be honest—most software tools promise the moon. But for Camp Cosmos, Flowlu actually made things easier.
They’re saving time. They’re following up faster. They’re working as one team, instead of two departments chasing each other. Isn’t that what every business wants?
Final Thought
Camp Cosmos summer camp didn’t just adopt another tool. They built a better system for their business—one that keeps sales, ops, and planning all moving in the same direction.
And now, instead of losing time fixing broken processes, they’re focusing on what they do best—creating incredible camp experiences.
Want to make your workflow feel less like work? Try Flowlu for free and see what it’s like to have your sales, projects, and operations all in one place—without the headaches.
